# Customer and community support, from $5 an hour.

Suncoast Servers covers comments, direct messages, live chat, and inboxes for businesses in Tampa Bay, Florida, and the United States. The starting rate is $5 an hour.

Suncoast Servers LLC is based in Tampa, Florida. Email info@suncoastservers.com. Office address: 5005 W Laurel St, Suite 100, Tampa, FL 33607, United States. Most work is remote. Primary service area: Tampa Bay, the rest of Florida, and the United States. International clients are welcome.

Canonical page: https://suncoastservers.com/services/customer-support/


## What this includes

- Comments, DMs, live chat, and shared inboxes
- Replies in a brand-safe voice you approve
- Coverage across time zones
- A starting rate of $5 an hour
- Escalation to the IT side of the team when a message is actually a technical problem

This is the $5 an hour work. It is not the rate for rebuilding a network or migrating a cloud account. Those projects are quoted separately so the two never get blurred together.

A Tampa shop that cannot watch Instagram after close, a Florida brand with customers on both coasts, and a U.S. company with overnight messages can all use the same coverage. You tell us the voice, the hours, and what we are not allowed to promise a customer.


## Where this work happens

- [IT services in Tampa Bay](https://suncoastservers.com/locations/tampa-bay/): Tampa, St. Petersburg, Clearwater, and the Suncoast.
- [IT services in Florida](https://suncoastservers.com/locations/florida/): The same Tampa team for companies anywhere in the state.
- [Remote IT across the U.S.](https://suncoastservers.com/locations/united-states/): A remote IT department for the rest of the country.


## Questions

### Is $5 an hour the rate for IT projects too?

No. Five dollars an hour is the starting rate for community and customer-support coverage. Technical IT, web, and cloud work is quoted before it starts.

### Do you sound like our brand?

Only if you give us the voice to match. We would rather ask twice than invent a tone.

### What happens when a customer reports an outage?

That message gets handed to the IT side of Suncoast Servers instead of sitting in a social inbox.


## Related services

- [Social media ads](https://suncoastservers.com/services/social-media-and-ads/): Meta, Google, TikTok, and LinkedIn, with reporting you can read.
- [Remote IT support](https://suncoastservers.com/services/it-support/): Computers, Wi-Fi, printers, and the errors nobody can explain.
- [AI and automation](https://suncoastservers.com/services/ai-and-automation/): Chatbots and workflow automation, with a human sign-off.