Customer support
Customer and community support, from $5 an hour.
Suncoast Servers covers comments, direct messages, live chat, and inboxes for businesses in Tampa Bay, Florida, and the United States. The starting rate is $5 an hour.
What this includes
- Comments, DMs, live chat, and shared inboxes
- Replies in a brand-safe voice you approve
- Coverage across time zones
- A starting rate of $5 an hour
- Escalation to the IT side of the team when a message is actually a technical problem
This is the $5 an hour work. It is not the rate for rebuilding a network or migrating a cloud account. Those projects are quoted separately so the two never get blurred together.
A Tampa shop that cannot watch Instagram after close, a Florida brand with customers on both coasts, and a U.S. company with overnight messages can all use the same coverage. You tell us the voice, the hours, and what we are not allowed to promise a customer.
Where this work happens
- IT services in Tampa BayTampa, St. Petersburg, Clearwater, and the Suncoast.
- IT services in FloridaThe same Tampa team for companies anywhere in the state.
- Remote IT across the U.S.A remote IT department for the rest of the country.
Questions
Is $5 an hour the rate for IT projects too?
No. Five dollars an hour is the starting rate for community and customer-support coverage. Technical IT, web, and cloud work is quoted before it starts.
Do you sound like our brand?
Only if you give us the voice to match. We would rather ask twice than invent a tone.
What happens when a customer reports an outage?
That message gets handed to the IT side of Suncoast Servers instead of sitting in a social inbox.
Related services
- Social media adsMeta, Google, TikTok, and LinkedIn, with reporting you can read.
- Remote IT supportComputers, Wi-Fi, printers, and the errors nobody can explain.
- AI and automationChatbots and workflow automation, with a human sign-off.